Success Story: Fast, Flexible Redemption for Pharma

The Customer:
Proforma Promographix

The Problem:
Scalability and language limitations

The Solution:
storeBlox XPress

When a multinational pharmaceutical company approached Proforma Promographix for a gift redemption program for multiple research studies, owner Kevin Dovel knew he would have to look beyond his current platform to handle the client’s needs.

“Our own company has a very powerful e-commerce platform,” said Kevin, “but it doesn’t offer some very important functionality that this pharmaceutical client needed.”

With active research studies all over the world, the client needed a fast, flexible gift redemption platform that could be localized to specific languages. Importantly, the long-term maintenance of language assets and market-specific gift collections had to be simple to update and maintain as the volume of studies grew.

“I approached eBlox with the problems we were facing and thankfully the eBlox platform met 99% of my clients needs,” Kevin notes. “We have been growing this account ever since moving over to eBlox due to the excellent end-user experience as well as their ability to meet additional client requests with programming changes.”

storeBlox XPress not only allowed for centralized management of all the stores, but also quick development and deployment of custom features to the entire program. And eBlox multistore licensing made the entire system affordable and easy to scale.

“We are very happy with the cost of the platform as it is allowing us to scale with this customer with little extra cost,” says Kevin.

Ultimately, speed is the name of the game for Kevin – speed of redemption, speed of launching new stores and speed of maintenance and updating. Pharma moves fast, and storeBlox XPress offered a solution capable of delivering speed on all fronts.

“eBlox customer service is super responsive and their storefronts are very easy to set up,” says Kevin. “Our firm is 100% thrilled with eBox.”