Do you ever need to access your customer’s account on your company store? If it sounds unlikely, you might be surprised at how often we get requests to be able to log in to a customer’s account. Maybe you need to place an order for them that they gave you over the phone. Maybe they’re having a problem with the store that you can’t reproduce.
The problem with logging in to your client’s account is security – how do you do it without getting their password and compromising their security? Sure, they may be fine with giving it to you, but they should change it afterward, and many will forget. That leaves you with sensitive information that, truth be told, you’d be better off without.
That’s why we’ve now added a “Login As” feature to your storeBlox CS administrative dashboard. Just find the user and click the “Login As” button. You’ll get a popup window with one-time access to their account on the front end of the store. If you need to check out how they see the site, place an order for them, redeem points, or anything else, you can do it now.
Close the window and you’re done; it’s locked back down. You never need their password or any private information. This feature is available in your store today!
Eliminating unwanted clicks in checkout
We’re always on the lookout for ways to make the process of ordering as bulletproof as possible. One thing we’ve found over the years is that visitors can find all sorts of unexpected ways to interrupt the checkout process. This is never a good thing, since this is where you make your money.
Today, we’ve given the purchase page in your checkout a Kevlar vest of sorts – once a visitor clicks the payment button, we not only prevent additional clicks until the processing is complete, but we disable everything else on the page too. This helps prevent cart errors and reduces abandonment during checkout.
This isn’t the end of our summer update, though. Next month we’ve got some big features coming out. in the meantime, if you need anything, just give us a shout!
eBlox is proud to announce the launch of Leaderpromos.com, a top 50 promotional products and apparel distributor headquartered in Columbus, Ohio. Leaderpromos.com is a completely new web presence that showcases new features and technology for Leaderpromos’ clients, which includes top companies like Starbucks, Intel, Zappos and many others.
“Leaderpromos challenged us to create cutting-edge technology to help their clients discover and save products more easily,” noted eBlox CEO Brent Buford. “Our developers built new tools like the Idea Board and Sample Bag that take the friction out of these processes and encourage new ways of interacting.”
First among these innovations is the Idea Board, a proactive tool that enables seamless, one-click saving of products for projects. Always just a click away in a floating tab on the site, Idea Boards can be shared with colleagues instantly or printed for presentations.
In addition, eBlox streamlined the sample ordering process for Leaderpromos.com so that any number of samples can be ordered with a minimum of clicks. No login is required and sample ordering and management is consolidated onto a single, easy-to-use Sample Bag page.
Built on eBlox’ storeBlox e-commerce platform, Leaderpromos.com is fully responsive for mobile devices, completely secured with SSL and packed with useful features like easy product color filtering and built-in blog posting.
post-itsignature.com runs a highly customized version of storeBlox CS and includes built-in authentication of authorized resellers and selective display of information and features based on role. Check it out here!