Do you ever need to access your customer’s account on your company store? If it sounds unlikely, you might be surprised at how often we get requests to be able to log in to a customer’s account. Maybe you need to place an order for them that they gave you over the phone. Maybe they’re having a problem with the store that you can’t reproduce.
The problem with logging in to your client’s account is security – how do you do it without getting their password and compromising their security? Sure, they may be fine with giving it to you, but they should change it afterward, and many will forget. That leaves you with sensitive information that, truth be told, you’d be better off without.
That’s why we’ve now added a “Login As” feature to your storeBlox CS administrative dashboard. Just find the user and click the “Login As” button. You’ll get a popup window with one-time access to their account on the front end of the store. If you need to check out how they see the site, place an order for them, redeem points, or anything else, you can do it now.
Close the window and you’re done; it’s locked back down. You never need their password or any private information. This feature is available in your store today!
Eliminating unwanted clicks in checkout
We’re always on the lookout for ways to make the process of ordering as bulletproof as possible. One thing we’ve found over the years is that visitors can find all sorts of unexpected ways to interrupt the checkout process. This is never a good thing, since this is where you make your money.
Today, we’ve given the purchase page in your checkout a Kevlar vest of sorts – once a visitor clicks the payment button, we not only prevent additional clicks until the processing is complete, but we disable everything else on the page too. This helps prevent cart errors and reduces abandonment during checkout.
This isn’t the end of our summer update, though. Next month we’ve got some big features coming out. in the meantime, if you need anything, just give us a shout!
If you’ve ever spent any time in our webBlox Management System – or dashboard, or control panel, or whatever you like to call the place where you manage you products, reports, users and everything else – you’ll be excited to learn that we just launched a massive upgrade to the look and feel of it.
In fact, we’re not even calling it “webBlox” anymore – we’ve been in business for 15 years, and those kinds of terms tend to stick around, but we’re finally retiring it. We now just refer to it as the “dashboard” or “admin.” We reckoned that there wasn’t much point in having a separate brand for the place you control the site versus the site itself. Seemed, well, kinda silly.
So, the next time you log in to manage your storeBlox company store or website, you’ll be greeted with a brand new appearance:
Neat, modern, clean, easy – these are the characteristics we were shooting for when we redesigned the storeBlox CS admin interface. We hope we’ve accomplished it, but if you have any feedback about the new look, please feel free to drop us a line!
storeBlox now supports Paypal Express Checkout as a payment method for your store. If you have customers who seek to pay with PayPal – such as international customers or users who prefer to pay directly from a checking account – please contact us about enabling this option in your payment methods.