Blog: March 2019
If you haven’t checked out our loyalty marketing email system yet, we’ve got even more reasons for you to get familiar with it. Loyalty marketing emails allow you to schedule followup emails based on a number of events, like a registration or a purchase.
We’ve detailed before how this can be used to automatically remind a customer when it’s time to re-order, or to send a new user a coupon after they’ve registered. But you can also use it to directly build your brand and reputation by soliciting followup reviews.
Avery Manko of the Manko Company did just that, to great success:
“The loyalty marketing feature is brilliant. I have several automations set up but my favorite is an automation for collecting Google reviews. It was super easy to set up: for the subject line I wrote ‘Can I ask a favor’ I then wrote a simple email that asks the customer if they’d be willing to write a review and I included the link to my Google Reviews that takes them to my reviews page. It was that simple.”
The result? Dozens of five-star reviews since he started requesting reviews. Now, soliciting reviews may not be right for every situation; you’d never use it for a private-access company store, for example. But for distributor stores and retail-oriented company stores, reviews can make a huge difference not just in exposure, but also in click-thoughs – users are much more likely to click on businesses and web sites that have good ratings.